Can I Bring My Own Lock?

Yes — if you bring your own lock of the correct type, you can return the lock we've provided within 30 days and you'll receive a full refund (if unused).

What if There's No Lock Inside My New Unit?

If you completed your rental online or over the phone and have not received a lock, please call 800-742-8048 or visit your property office.

Why Was I Charged for a Lock?

Customers renting online or over the phone will be charged for the lock to ensure that they have the correct type specifically designed for their unit right at move-in. The fee is completely refundable if returned (unused) within 30 days.

How Do I Use My Lock?

Disc Lock Instructions

1. Close Your Door Tightly

   Make sure your door is firmly shut. If you have a roll-up door, step on the kick plate to allow the bottom of the door to seal properly.

2. Secure the Latch

   Slide the lock latch across so that the holes align and the latch is secured in place. Give your door a tug to check that the latch is holding firm and the door doesn't budge.

3. Prepare Your Lock

   Unlock your disc lock and leave the key in, positioning it so that when the lock is closed, it slides between both holes.

4. Lock it Up

   Turn the key to close the lock (and don't forget to take the key with you).

Cylinder Lock Instructions

1. Close Your Door Tightly

   Ensure your door is firmly shut. If you have a roll-up door, step on the kick plate to allow the bottom of the door to seal properly.

2. Secure the Latch

   Slide the lock latch across to the secure position. Give your door a tug to check that the latch is holding firm and the door doesn't budge.

3. Prepare Your Lock

   Unlock your cylinder lock, and leave the key in.

4. Insert the Lock

   Slide the lock into the hole until it's fully inserted.

5. Lock it Up

   Apply gentle pressure as you turn the key to lock it, then remove the key.

eLock Instructions

1. Download the Public Storage App:

   To manage your electronic lock or eLock, make sure your Bluetooth is turned on and your location services are enabled.

2. Follow the In-App Instructions:

   To simply wake up and unlock your eLock.

3. Lock it Up:

   You will still have to lock your space manually. Firmly shut the door and slide the lock latch across to the secure position. You’ll hear one beep once your unit is locked.