Find Storage
Enter City, State or Zip
Storage Type
Size
Small Units
Lockers
A Few Things
5'x5'
Large Closet
5'x10'
One Room
Medium Units
5'x15'
Two Rooms
10'x10'
Three Rooms
Large Units
10'x15'
Four Rooms
10'x20'
Five Rooms
10'x25'
Six Rooms+
Vehicle Units
Up to 20'
Most Cars
Up to 35'
Most RVs and Boats
Up to 50'
Oversize Vehicles

- Your Account
- Log In
- Create an Account
- Your Reservation
- Download App
Pay Bill

Help with AutoPay

Last updated
Save as PDF

What Should I Do if My AutoPay Fails?

If you’ve set up AutoPay and your payment fails, check your payment details—such as your account number, zip code, and funds available.

download the app

Download the App

log into your account

Log Into Your Account

contact a specialist

Call Us

If Your AutoPay Fails, Try These Steps:

In Your Public Storage App or Online Account:

Double-check the payment account number we have on file for you.
Ensure the payment zip code on file is accurate.
Ensure the expiration date for the card on file is current.

Check with Your Financial Institution:

Make sure there are enough funds available in your account to cover payment.
Verify that your account details haven’t changed.

Still Stuck?

Log in to the Public Storage App or your online account and try setting up a different payment method by clicking on "Payments," and then "Add a new payment method." You can find more info HERE.
Head to our website to make a one-time payment.