Find Storage
Enter City, State or Zip
Storage Type
Size
Small Units
Lockers
A Few Things
5'x5'
Large Closet
5'x10'
One Room
Medium Units
5'x15'
Two Rooms
10'x10'
Three Rooms
Large Units
10'x15'
Four Rooms
10'x20'
Five Rooms
10'x25'
Six Rooms+
Vehicle Units
Up to 20'
Most Cars
Up to 35'
Most RVs and Boats
Up to 50'
Oversize Vehicles

- Your Account
- Log In
- Create an Account
- Your Reservation
- Download App
Pay Bill

Help with Payments

Last updated
Save as PDF

What Should I Do if My Payment Fails?

If your payment fails, check your payment details — such as your account number, zip code, and funds available.

download the app

Download the App

log into your account

Log Into Your Account

contact a specialist

Call Us

Here Are a Few Steps You Can Take if Your Payment Fails:

In Your Public Storage App or Online Account:

Double-check the account number we have on file as well as the payment type selected.
Ensure the payment zip code on file is accurate.

Check with Your Financial Institution:

Make sure there are enough funds available in your account to cover payment.
Verify that your account details haven’t changed.

Still Stuck?

Try using a different payment method.
Head to our website to make a one-time payment.